Privacy Policy

Your Privacy

This policy explains how B&R Locksmiths uses personal information when you contact us, arrange work or visit our website. It also explains your choices and how to contact us about your information.
Last updated: 31 October 2026.

Who Is Responsible

B&R LOCKSMITHS LTD, trading as B&R Locksmiths, is responsible for the information it uses for its enquiries and services. Email info@brlocksmiths.co.uk, call 07822 036283, or write to One Business Village, West Dock Street, Hull, HU3 4HH.
Company number: 17425075. Please address privacy enquiries to B&R LOCKSMITHS LTD using the contact details above.

Information We Use

We use the information needed to respond to enquiries and carry out work, such as your name, contact details, property address, job description, relevant photographs, appointment details, invoices and payment records. We receive this from you or from someone arranging work on your behalf, such as a property owner or managing agent. Hosting and security services may process technical information such as IP addresses and server logs. Without essential contact, access and job details, we may be unable to arrange or safely complete the work. Please do not send passwords, alarm codes, key-safe combinations or identity documents through general email or WhatsApp.

Call Recordings

Calls are recorded for training and monitoring purposes and retained for 14 days. This period applies to recordings; invoices and other job records have separate retention requirements. If you have concerns about recording, tell us at the start of the call or contact info@brlocksmiths.co.uk to discuss another way to communicate. Please avoid giving unnecessary sensitive information during a recorded call.

Purpose and Lawful Basis

Enquiries and agreed work: we use your details to take steps you request before entering a contract and to provide the agreed service (contract).
Accounts and tax: we keep the records required to meet our legal obligations.
Business administration and service quality: our legitimate interests include responding to enquiries made on someone else’s behalf, managing bookings and complaints, protecting our business and website, and training and monitoring through call recording. We rely on legitimate interests only where the use is necessary and your interests and rights do not override those interests.
Consent: where consent is required for an optional service or marketing, we will ask for it. You can withdraw consent at any time; this does not affect earlier lawful use.

Sharing Your Information

We share relevant information with service providers supporting website hosting and security, email and telephone communications (including call recording), appointment management, accounting, payment processing and business administration. Advisers, insurers or public authorities may receive information where needed to deal with a claim, obtain advice or comply with the law. Access and disclosure must be limited to what is needed for the relevant purpose. We do not sell your personal information.
Some service providers may process information outside the UK. Where a restricted international transfer is involved, appropriate protection is required, such as UK adequacy regulations or approved contractual safeguards. Contact us for information about the providers and safeguards relevant to your information.

How Long We Keep Information

Call recordings are kept for 14 days. For other records, we use the purpose of the record and applicable legal requirements to decide the retention period. Enquiries and quotations are kept for as long as needed to deal with the enquiry and any follow-up; job records and relevant photographs for the work, guarantee and any related claim; invoices and accounting records for the required tax and accounting periods; and security logs and consent records for security, troubleshooting and evidence of your choices. Records should be deleted or anonymised when no longer needed, unless a legal obligation or ongoing dispute requires retention. Contact us if you need the retention information for a particular record.

Google Analytics is configured to retain event-level data for 2 months and user-level data for 14 months. The retention timer for a user identifier resets when that visitor generates new activity. These controls do not apply to most standard reports based on aggregated data, and they are separate from cookie expiry. See our Cookie Policy for Analytics cookie lifetimes and Google’s explanation of data retention for more detail.

Cookies and External Services

We use Google Analytics to understand how visitors use our website, including which pages they view and how they reach us. Analytics cookies are optional: use the Statistics choice in Cookie Settings to allow or reject them, and change your choice at any time. Google Consent Mode is enabled, so Google may also receive limited measurement signals without cookies before you choose or when statistics consent is refused. Read our Cookie Policy and Google’s information about its use of data for more detail.
WhatsApp and Google Maps links open those providers’ services, where their privacy terms apply. These website pages do not currently provide an online enquiry form.

Your Rights

Depending on the circumstances, you may ask to access or correct your information, request deletion or restriction, or receive a portable copy. Where we rely on consent, you may withdraw it. These rights have legal conditions and exceptions. Contact us using the details above to make a request; we may need to confirm your identity before disclosing information.
Your right to object: you can object to processing based on legitimate interests for reasons relating to your situation, including call recording. You can object to direct marketing at any time. Contact info@brlocksmiths.co.uk.

Concerns and Updates

Please contact us first if you have a privacy concern so that we can investigate and respond. You also have the right to complain to the Information Commissioner’s Office. We will update this policy when our services or information-handling arrangements change.